They are a horrible company. Bought my own code reader for 20 bucks. Shows cylinder 1 misfiring. It August in Georgia, just as hot at 9am as it was at 11am. Car has been driving fine always. Intoxalock installed and engine was sputtering or hesitating until I got close to the house. Then it just seemed like it was going to stall. I limped home going just under 20 mph. Apparently this is common. Hope lawyer can assist. They have no maintenance companies that will work on the vehicle like they claim. They will blame everyone else but their device. Find a device like Draeger that has a keypad for maintenance. Intoxalock says you can have a temporary uninstall at the audio place, you have to tow to, take it to maintenance shop, you have to tow it to, and get it back to audio shop for reinstall, that by your license you will have to tow it to, all within 48 hours!!! They will send you to insurance they tell you is needed that will cost about $300 extra and they will tack on a company that is like but the furthest think from triple A on your lease. Guess what? Your going to pay for this too! I called within an hour of install and probably 10 times within less than 24 hours, they are no help and act like it's not an issue they've ever seen despite the complaints that may match yours like most all do mine here on this site. Have installed on Honda Fit 2011. The "tow" service will redirect you to Intoxalock for general questions and they'll redirect you back unless you get to a supervisor. Basically you get 5 services a year, 15 mile tow, jump start, that stuff, nothing within 72 hours so even if you could plan maintenance you would pay for towing. Best resolution I've seen is someone having it uninstalled and another device installed the same day. Believe it was organized through a BBB comllaint. I am waiting to hear back from my lawyer. They claimed all these issues if I had it removed though my driving privileges were still valid for 2 weeks. Now I have a limited permit to drive a vehicle that doesn't work, have jury duty very soon and 2 days later I have to have emissions and registration renewal. I just paid a bunch to lose my license essentially including what problems I will have because of this. Just paid 6 months for insurance and will have to unregister my vehicle. Now I have to have it towed each month for calibration that will cost me... I just hope I stopped it in time before it ruined my engine. Code reader says misfire but cylinder misfire status passes... I have a toddler and there is a pandemic. I was told I would receive 10 mouthpieces, I got 2. If there is a mechanic to pay for something they can't fix I would have to give them my other new mouthpiece. There is a special place for Intoxa... Google Intoxalock scam, they will be called a "legit scam". I hate that you're here because it's probably too late. Intoxalock floods Google, many of their claims are far fetched, I even spoke to a company that the owner had a device and even with a new mouthpiece they wouldn't touch my car. I can remove and bypass the device but of course I am not going there. They don't even supply the simple bypass needed for maintenance workers that won't blow on a device every 5 minutes, literally. There are no options aside from install another device and it's a logistical nightmare. Has my wife crying from the stress of it all. They are so difficult and this seems to be the only solution since the installers that are Audio techs or emission testers don't do maintenance around here. My lawyer will probably have to get involved because they will dance around you all day as they see it as something you must have. Well having a car that I paid to break is worse than not having a license until acquitted!!!