Hewlett-Packard/ HP Development Company, Usually I am extremely satisfied with the quality and precise eques performance of the HP development software. I am not putting this out there in the virtual world for all your competition to feed off of because I really have enjoyed my years of using HP computer/laptops/Tablets/Cameras/Printers ect. but I am extremely disappointed with this design of a 2in1 laptop/ tablet it has a bar of discoloration across the top of the screen, it freezes way more than my business has time! You have to push play a 100 times to watch my training videos, my conference calls cannot be understood because its is going in and out and I know every device can have a glitch and all of them may not well, this one does it is the HP ENVY X360 pen and I have no pen. I have the security software and had it tested for virus and malicious activity and all checks out fine but I am here to let you know it is not fine at all, not like all my other HP devices because I Buy them and test them out and Trip advisor and Yelp get my advice and feed back on all HP, DELL, Gateway, Sony, Samsung The pros an cons well I am a HP fan because my former father whom just passed would not use any other device unless it was Hewlett-Packard for his company, employees, and there families . So I am going to first try and resolve discretely, and hopefully which I know you will resolve my issue and that is the way I pray it works out because I do not want to down your entire business or organization standard you have earned because I know that nothing is perfect but your business supplying my world of business with its technology and devices to keep my investors across the world in China, Ukraine, and The United Kingdoms connected to us in the United States with the stock market my Thailand Marketing director is trying to push my corporate office to try Apple Devices says that they will provide fifteen of their best updated devices to have because they are telling me that i'm just not filmier with the IOS/ Siri system but that's why they will be provided with no start up charges for the first 15 devices and I did not say no but I did not say yes either because Hewlette -Packard been my life and life long commitment to the technology, that was perfectly designed engineered, no malfunctions almost perfect until this ENVY x360 / Pen is got me debating on wither I should change internationals virtual world designing systems to Apple/ Mac. I really hope telling you every expecting detail that I do not have to part with what my father loved and stood beside firmly. My contact number is [protected] and my name is Michelle Paige and I am livid at the whole situation. SINCERLEY, A DEDICATED MEMBER OF THE HP FAMILY