18 Jun, 2021 → by ClaimboUser956750
General Services at Hardees in Tazewell, TN

1

I am a 68 year old disabled veteran from Midway, Tn and today had taken my wife out for a sightseeing trip up in Hillsboro, Ky.. On the way back we stopped at a Hardees in Tazewell, TN and went in to order... My wife wanted the chicken strip All Star meal and I wanted the 2 ham & chess All Star meal. They informed my wife they were out of tenders so she ordered the Chicken sandwich meal... I also informed the order clerk that I had Military to see if I qualified for a discount.. When we received our order at our table we were also then given the receipt... No military discount was given (the receipt said discount 0.00). Then I went to check my meal and it was a regular ham & cheese sandwich and not the 2 Ham & cheese All Star Meal.. Wife took the meal straight back up to the counter and the clerk got the manager to straighten out the order... I was originally charged $6.59 for the meal which should have been $5.00 for an All Star Meal.. When my wife questioned the manager about the difference the manager told her "it was just a few cents difference in price and issued no refund".. As the wife was waiting on the repalcement another customer asked about the All Star meals and was told they no longer serve them but the were listed on the display board... Very unprofessial and manager should have done the right thing and offered the refund and done the militery discount... Then my wife had to stand and wait 10 -15 minutes to get the replacement order of the 2 Ham & Cheese... We did not have to wait but 2 or 3 minutes to get the first meals delivered to the table... I believe they were mad & frustrated and purposely delayed getting the food... Very dissapointed with Hardee's and would like this to be taken care of... If not for my 2 bad knees from in the military, I would have went back up to the counter myself... This type of thing should not be happening... Very disatisfied with this Hardees... Please make this right...
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