Hi, I've booked 4 round-trip tickets through Gotogate for me and my family last December JED-HBE. Due to restrictions of CoVid-19 the airports in Saudi arabia were closed during the reservation period. I asked for a refund since then but I have received nothing so far. Further more they claim that the issue is with the airline (Egyptair), but when I checked it with Egyptair they informed me that there isn't any action or refund request is made on my tickets from Gotogate side. I received more than ten emails all with contradicting feedback. Booking ref: L63NKF