1 Jan, 2018 → by ClaimboUser66106
got there money & ran!
1
I purchased a few gift certificates when it was still BuyWithMe and have since had a medical issue come up where I can no longer use them. Gilt's response to receiving a credit for the certificates was basically tough luck bc they were bought through BWM and I guess are not taking any responsibility after aquiring BWM (I'm not familiar with any other aquisition where they claim they don't have any responibility to the custiomer). I've never had a problem ever receiving a credit from any other group buy site or especially received any response such as this from their customer service where they can not even spell my name right or get the facts straight that I was looking for a Gilt credit and not a purchase refund: "Hello Terri, Thank you for contacting Gilt City. You have said before that you will be filing a claim with your credit card company we are assuming to get the charges reversed; as we are not responsible, nor do we house the funds form this charge, we fully support you doing so if you would like to receive a refund back to your card. As when we acquired BuyWithMe the financial information of their former customers did not transfer to us, we are unable to refund members in the way that you would like. We completely understand that you need to change your dietary restrictions, and know that having your bank retract the charges will be the best thing for you to do under the current circumstances. If we can be of further assistance please do not hesitate to reply to this e-mail. Sincerely, Lee Gilt Member Support"