I've tried making repetitively a booking for my step father traveling from London to Bucharest . I used both my cards, uae card and Romanian card . I got no confirmation that the transaction was successfully. After 8 hours I tried to make the booking one more time, again, without any confirmation that has been successfully or not . After this last tentative, flight network sent me two tickets for same flight same person and deducted both my cards with ticket value . I tried mailing them explaining them the issue nobody answered . I tried calling them, waitered 57 minutes, nobody answered. Today I tried calling again and they picked up after 43 minutes, saying they'll not reimburse the value of one ticket and it's my problem what I decide to do . They refused to send me an official email with their decision . Kindly advice the legal procedure or recovering my money