I has laminate floor's installed recently, now you advertise a couple days after it was installed the flooring discount 50%. I should be given deduction from the charges they charged. Once the installers came they pulled up the old carpet & was pilling it in a couple bundles. When they were asked why, they said the old carpet cannot go in their truck, it was our responsibility to get rid of it. After they completed the job they asked where was the check I was suppose to give it to them their pay comes out of it. I gave them a check for $4, 188.76. We had to clean up their mess & plus my two daughters had to haul the carpet to the dump, they were worn out when they came back., they could hardly pull the rolls off the truck. Once the installers had started the flooring, they told me I would have to hire someone come & chop the tile up it wasn't their job to remove the tile. Well guess what i had to pay the guy for coming to break the tile, it cost me six hundred & fifty dollars, to do the job. well they told me I had to hire someone to do the pluming to shut off the water in order so they can put the floors down. well you guessed again he had to come twice to remove the 2nd toilet, that was a charge the first day was $140.00 then the 2nd day I was charged $3, 00.00 more. I was told by them salesman who told me I need to l write a check out for $4, 188.76 & give to the installers, he wrote up the balance six thousand & fifty dollars $6, 500.00 the balance to finance to pay monthly they would only approve for me to charge. That was not correct my credit is perfect where ever I have accounts & never been denied the amount charged. Well I was charged to much for the floors, at the in the first place. I have called numerous times with these problems, I am expecting a refund 50% of the charges that you advertised to others. I also need refunded what I had to the two guys & was never told anything about the other charges the two guys came in to do so they could install the floors, they are not responsible to hire them. My husband passed away two years ago, I lost half of his pay when he passed away I am a very honest person believe in doing what is right & need to be given back what I had to pay the two guys. Another thing I was never given the statement on what amount your company charged for I need a complete invoice showing each amount broken down, it is wrong not to give me the amount broken down. I do deserve to have 50% off my charges because for some reason they want give the copy to me broken down for each item charged. I am not one to complain but know that two wrongs don't make it right. Lynda Gober [protected]