Last month I had money taken from my bank account despite never having set up an account, and therefore I emailed and was given a refund and was assured that my account was ended. However, this has happened again this month. This is ridiculous and once again I would like a full refund and this time for my membership to be properly ended so that this never happens again. If it does, I will be forced to take this further, which I do not want to do. I think it is disgusting that this can happen, as many people wouldn't actually fight back.