Reservation: FR528423760 Ref: [protected] Following a car rental by using CARHIRE for 7 days (16-23/11/2020) in Paris Orly airport at Alamo desk, I returned the car earlier on using: Amount 123, 74 Euros (17.67 x 7 days) charged on 15/11 to my LCL account. - On 16/11, at Alamo's desk of Orly airport, I took the excess insurance - On 19/11, I returned the car to Alamo's desk at Orly's airport. They charged me for 3 days (72 Euros) of the excess insurance. This proves that I return the car after 3 days of car rental. Having used the car 3 days instead of 7 days, I am requesting CAR HIRE / CARTRAWLER a refund for the unused 4 days. The amount should be 70.7 Euros (17.67 x 4 days). I was in touch with the agent Sile of TrawlerCustomer service who confirmed on December 14th that I should received the refund and that would take at least 25 working days to process. Since the email, I have not received any form of correspondance not a refund despite several reminders (3rd & 11 Feb, 1 March). We are now 14 April, 4 months after. I look forward to a positive outcome of my request. Yours sincerely, Frank Couraud