I have 2 shipments no [protected] and [protected] which were kept on hold in new York. Since March 7, I asked aramex to return them to the supplier as I have 30 days only from receipt date to return and get a refund or else I lose my money. Till now, aramex didn't return my shipment. They do not respond to my emails. Customer service, when taking calls, say they will call me back and they don't. This is repeated with 3 different agents over the period of 2 weeks. I want to raise an official complaint becuase in 3 or 4 days, I would have passed the 30 day return, and I plan to escalate this since aramex are causing me to lose my money spent on these shipments.