1 Jul, 2021 → by ClaimboUser608616
Propane tank fill
1
As I write this complaint it is 7/1/21. At the beginning of June we called Amerigas to notify them that our "automatic refills" have never happened and we needed a refill right away as we were running empty. As of today, Amerigas never came to fill our tank. We have called just about daily (at least 3x/week) and asked for someone to come. Each time they told us "you're on the schedule for an emergency fill". We have also spoken to supervisors to no avail. Our tank has been empty for days now and we cannot cook for our family. It took until today when we had to track down a local trucker ourselves and got his cell phone #. He was kind enough to come out and fill the tank for us. My complaint is to Amerigas Customer Service - SHAME ON THEM! We spoke to 10 (at least) different people and not one of them got a truck out here after keeping us on the phone for 30 minutes per call. We are cutting off our service with them after this and would never use them again - horrendous customer service, inability to resolve problems, and complete lack of competance.