9 Aug, 2021 → by ClaimboUser678872
Improper Billing Practices

1

Our company cancelled our agreement with Amerigas the end of May 2021 due to poor customer service following Covid. The new company we went with delivered a dispenser tank for propane sales. I contacted Amerigas to pick up their equipment. It took me making several phone calls and sending several emails for them to finally get their equipment out of our way. Because of a prior charge for an alleged delivery back in 2020, it was requested that I sign every driver delivery ticket prior to the driver leaving or the bill would not be paid. I received an invoice in the amount of $567.42 for 5/6/2021. We had already begun the process of switching companies and were not accepting any further deliveries from Amerigas. I've spoken to multiple people regarding this charge and requested to see the signed copy of the delivery ticket. Each time I am told something different. The first person said, no problem, they would send out the copy. All others after have stated that there are no such notes in the system regarding this policy. Amerigas invoiced out charges on 7/8 in the amount of $499.98 for "propane pump out" then tank was empty, for 2 hours of labor, as well as a service call out fee. The employees didn't even pick up the equipment until 7/11! How interesting that Amerigas would once again throw out fraudulent charges for service not rendered. I responded to their bogus bill with an invoice in the amount of $2112.59- $45.00 per day for 21 days of storage on the dispenser tank, the fill cage, and the bottle exchange cage. I spoke w/ a rep again today and kept being told all the charges were "in our contract". I requested a signed copy of the agreement multiple times and still have not received my request.
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