This morning I phoned to Customer Service because, I did not received any call or respond from you. The person told me that I have to send you for the second time, all the documents that I sent you on December 28, 2020. Our file # is [protected]. Our flight was delayed for more than 9 hours in Toronto. They told us to send you the following documents: Digitalized images of our boarding passes and the Compensation voucher issued (1000$CAD for each of us). Those documents are for: Thomas Bélanger and Marie-Reine Bélanger So we are sending them to you for the second time, hoping that you will take care of us. My phone # is [protected] Marie-Reine and the phone of my husband is [protected] Thomas. They also told me to write to [protected]@aeromexico.com