Today the plastic on/off switch broke. A small 1/4" plastic tab that stops the switch from going too far forward or back broke. After extensive web searching to no avail, I call Canadian Tire and asked for the # for Yard works. 45 minutes ago I called and gave the person all of the information. 4 mininutes on hold originally. Then about 4 minutes to give them all the info. ct product # [protected]. They put me on hold while they could direct me to the correct department. I've now been on hold in que moving from 4th position to 2 and back to 4 back to 2 for 36 minutes. I know times are tough but shouldn't the que move from 4 on down to the actual caller and not go back and forth between 4 & 2? What happened to 3 & 1 and me? I could order a $50 blower vac from CT and be done with it but nothing but the stupid plastic crap piece is broken on the unit. And for those of you complaining about the bag not lasting, didn't realize this should of had a bag until today and it's several years old! Not going to buy a new $50 leaf blower over this. I already bought my husband a nice Toro mulching b/v. He just liked the convenience of not having to switch the thing over. He loves the Toro by the way. Yard works obviously wants to load the landfills with excessive waste. After 53 minutes of the one position in que! Finally spoke to someone who informed me the part is no longer available. He googled the part # and came up with a supplier in the US. After checking it out for only $38.95 US, I can get the part!. The part is $3.90 Called greenworks US and they can supply for $11.87 but do not ship to Canada. Hope the glue holds