For several years I have dealt with XHOSEPRO without too much problem. My recent damaged hose sent in for replacement under the Lifetime Warranty was returned to me as "REFUSED" Trying to resolve this on their website appears to be a scam. The only way to get help is to open an account for $1.00 and $50.00 monthly thereafter which may be cancelled at any time. The phone on record [protected] does not answer. Perhaps no one is there on Saturday. On top of that I lost $5.70 in postage on the returned package.