We joined Trendwest years ago, and as Worldmark has grown, we are finding it basically unusable. 1) Hours on the phone: Get a call back system going!!! The muzack is punishing, and it takes forever to get an answer - and I'm talking all branches: RCI Worldmark, Club Pass Wyndham, and Worldmark. 2) Rates go up; usability goes down. Unless we reserve a year ahead, bookings to anywhere we'd like to go are almost impossible get. The resorts are lovely, but we seem to end up getting a hotel most of the time, anyway. 3) We only get calls from Worldmark when they want to sell us more points. It seems that because we are not on a "top tier, " I feel like we're shut out of many advantages of being a member. The people on the phone are always courteous. It's not their fault. They're just doing their job. The largess of the company seems to have put a huge damper on our membership.