Hi I am a customer of kia since 2011 and when I talk about kia should be talking about trust and that was expecting to believe in kia but when I purchase new car from authorize dealer in uae _ abu dhabi city which is kia sportage 2018 on 17/05/2018 I heard a sound from the car gear and I have informed the showroom manager mr. Atef who delive the car to me on 17/05/2018 he said we don't know why this sound is coming and we can not replace the car or return it he gives me one option only to complain or to prepare the car in workshop. And he was talking to my with unprofessional way and I requesting him to take my car to check why this sound is coming which is too noisy but he refused to take it then he left me and went to his office.. I am really surprised when I get his useless service from showroom manager.. And how I get new car and on same day of receiving it I get this problem and I found it on same day of purchasing day... I am dealing with kia since 2011 and I also working in bank in uae I was referring lots of customers to kia and was not expecting that to happen with me. Anyway I need someone from kia to resolve my issue before escalate it to high level My contract number is [protected]