12 Aug, 2021 → by ClaimboUser396976
Airport
1
Wouldn't let me nor my sister board a flight because we were "late" as there was still almost an hour until departure, I was told I wouldn't be able to make it through security (as it take 2 minutes to go through security). The plane was still on the ground when I had to leave the airport(Kelowna regional airport). I was treated very very poorly and am not happy with the service I was not provided. And before this happened my original flight was changed less than 3 hours before my departure and I was not informed until just before I was supposed to leave and my flight was changed for 3 days later, I had booked time off work for my vacation it is a very very big inconvenience. This trip was to help my disabled airforce veteran grandparents, this is a lot of money that has been taken and put nowhere.