We were not told and cannot find it in writing that they charge the tenants who move out a carpet replacement cost. We did the walk through with their staff and and they saw carpet was not an issue it looked brand new and was not checked as an issue. We were there as a transition home for 5 months and took care of it and paid nonrefundable deposits for pets which were crated on the tile floor. They added to the checkout list afterwards the carpet charge of $616. They charge for other stuff like cleaning the oven no issue there and want to pay what we owe minus the carpet they will not take payment except for the whole amount. Property Bexly Flower Mound TX.