On 8/29/18 I placed an order with them for a vacuum packaging machine and some bags. Before placing order I contacted company and was assured items were in stock. When package arrived I only received bags, no machine. I immediately contacted company and was told machine was in the shipping dept. now being packaged for transit and that I should receive shipping confirmation on 8/31/18. I never received shipping confirmation but instead receive email on 9/1/18 stating item was out of stock with no date of when they expect to item back in stock. Mind you the company charged my credit card for the entire amount of the order. I contacted customer support to ask what happened. I was told at time of my order item was in stock at Georgia location but due to logistics my order was routed to Nevada warehouse which did not have item. I can request item to be shipped from Georgia location but it would take another 10 days or so to complete. I asked why was I told inaccurate information and why was my order not routed to warehouse that actually had product. I was told they have no control of logistics and had no answer for why I was given incorrect information. I canceled order and was assured a credit would be issued in 48hrs to my account. It has now been 4 days and no credit has been issued. I contacted customer service on 9/6/18 and was told they do not see credit being issued and will research and get back to me. I do give them credit for having the chat feature on there site but the information provided at times was less then accurate. Be wary of their warehouse issues and don't trust their webstore to provide accurate information about what is available. Update, I received email from customer service today 9/6/18, that in fact no credit had been issued as previously stated by customer service. The new representative did state that he process the credit and it should appear on my card in the next 1-3 days. I would like to believe him but the companies track record so far has been less then stellar when it comes to telling the truth.