Booked the 6th September instead of the 5th for Novotel Darwin. Contacted webjet online chat last Friday to change booking to 5th. (refer to copy of conversation below) Online chat said I needed to contact the hotel and gave me the phone number. I called the hotel -they had vacancies to make the change but said it had to be changed by webjet as it was booked through webjet. webjet said they could only cancel and could not refund the money. I asked that could webjet contact the hotel and ask the booking be changed from the 5th to 6th. Webjet online chat agreed to do this if the hotel agreed and that I would be informed within 48 hours. It is now Monday and I have not received any notification. The booking remains unchanged. Its says no refund on the rate but nothing about not being able to change the booking to another day. I do not want a refund - just to change the date-there are plenty of rooms for both days and I am happy to pay any difference. Can you please follow up? Booking no [removed] [removed] Copy of online chat conversation: Info at 13:12, Aug 18: Thank you for choosing to chat with us. An agent will be with you shortly. Info at 13:12, Aug 18: You are now chatting with Rizza. Rizza at 13:12, Aug 18: Welcome! How can I help you today? Lisa at 13:12, Aug 18: Hi there - i meant to book the 5th not the 6th Lisa at 13:12, Aug 18: we are meeting the ghan on the morning of the 6th Lisa at 13:13, Aug 18: i would like to change my hotel booking to the 5th of sept 2017 Lisa at 13:13, Aug 18: webjet ref no [protected] Rizza at 13:13, Aug 18: Hi there, Lisa. Rizza at 13:14, Aug 18: I can see here that your hotel booking is not refundable. Lisa at 13:14, Aug 18: yes Rizza at 13:14, Aug 18: Any changes might need cancellation. Lisa at 13:14, Aug 18: yes i see that Rizza at 13:14, Aug 18: I suggest calling the hotel directly for the possible changes as imposed by the terms and conditions. Lisa at 13:14, Aug 18: ok Rizza at 13:16, Aug 18: This is their contact number [removed] for your reference, Lisa. Lisa at 13:16, Aug 18: thanks Rizza at 13:16, Aug 18: Anytime. Rizza at 13:17, Aug 18: Is there anything else I can help you with today? Lisa at 13:17, Aug 18: stay on while i call Rizza at 13:17, Aug 18: Sure Lisa at 13:20, Aug 18: they say to call you Lisa at 13:21, Aug 18: they say its booked through you and you need to change it Lisa at 13:21, Aug 18: I just spoke to them now Rizza at 13:22, Aug 18: In that case, Lisa, since the booking is not refundable and that any changes is not possible. Rizza at 13:22, Aug 18: It will require cancellation. Lisa at 13:22, Aug 18: that is a real rip off you know - can you at least call the hotel - they said then they would sort it Lisa at 13:23, Aug 18: how much is cancellation??? Rizza at 13:23, Aug 18: There is no amount for cancellation as this won't be refunded. Lisa at 13:24, Aug 18: just swap one day for the other and charge me the difference Rizza at 13:24, Aug 18: I'm sorry, Lisa. Rizza at 13:24, Aug 18: But these terms and conditions are imposed by the hotel. Lisa at 13:25, Aug 18: they said they are happy to change it but need you to contact them so they can do it Lisa at 13:25, Aug 18: so please contact them now Rizza at 13:26, Aug 18: I'll have this noted, Lisa. Rizza at 13:26, Aug 18: Sorry for the inconvenience. Rizza at 13:27, Aug 18: Just want to make sure that you are going to change your check in date on the 5th of September instead of 6th. Lisa at 13:27, Aug 18: yes Rizza at 13:28, Aug 18: I'll be endorsing this to our hotel team and will let you now updates within 48 hours via email. Rizza at 13:28, Aug 18: Please allow us to coordinate with the hotel and be informed that this is subjected to their approval. Lisa at 13:28, Aug 18: Ok thanks I appreciate that Rizza at 13:29, Aug 18: I'd also want to get your best contact details please? Lisa at 13:29, Aug 18: phone is [removed] Lisa at 13:29, Aug 18: email [removed] Rizza at 13:30, Aug 18: Thank you for your cooperation, Lisa. Rizza at 13:30, Aug 18: Is there anything else I can help you with today? Lisa at 13:30, Aug 18: ok Lisa at 13:30, Aug 18: no thanks