2 Jul, 2021 → by ClaimboUser384221
Nasal Spry
1
My complaint with store #9679. I had a nasal spray was prescribed by my PCP for temporary use until I see an ENT specialist. I went to the store and I has picked up the prescription that made by my PCP. A month after I saw my ENT specialist and he has prescribed another (different) nasal spray to use as a treatment. I went to the store to pick up the specialist prescription then I got the spry from the pharmacist and went back home when I opened the bag I found the spray that prescribed by my PCP which I do not need it anymore. I called the store and asked the pharmacist, do I have a spry prescribed from the ENT Doctor, she said yes but the authorization is not ready yet, I told her check again because the authorization was issued the same day I was at the ENT office, she said oo sorry yes I have it ready and the spray will be ready in 10 mins .I told her how about the spray that I just picked up 5 mins she said we are sorry we can not return it back . I need to get my spray that prescribed by the ENT Doctor and return the spray that I ALREADY HAD from the PCP . Thanks