I had a Makro account which was paid up in July 2020. In September 2020, this account was handed over to VVM attorneys and unknowingly I paid the account up again. When I called in in January 2021, requesting a paid up letter I was told on numerous occasions that the letter was sent through however it was not...maybe because the account was already paid up previously. I advised and sent through all the proof to both RCS group and VVM on numerous occasions requesting my refund of R4500 and have been pushed from pillar to post. I am promised call backs which never happens and most of the time my emails are ignored. I am given different stories and false information time and time again. Initially I was told that their client which is the RCS Group advised that no refund was due however after contacting RCS Group, they advised that a refund was due to me and instruction was given to VVM to refund me. Two and a half months later and this matter still has not been resolved and I am still being shoved around. I have reported this matter to the ombudsman and now I'm going to refer this matter to the council for debt collectors - i have had enough