On the 9 February 2019 I booked and paid for two(2) tickets to see Tom Jones at Vivary Park Taunton. After checking availability I booked two seating with good visability which was confirmed. Unfortunately, I cannot find the confirmation of this. Nothing more was heard until nearer the 14 July when I was informed my tickets would be arriving on the 9 July 2019. Yesterday I collected my tickets and checked them only to find I had been allocated two General Admission Standings. I did not pay £158.13 to stand for several hours - my wife and I cannot do this. I have had two knee replacements and my wife cannot stand for any length of time. I have made several attempts tp call Viagogo Customer Services who said they could not help me. If I sell the tickets I lose money - If I go to the venue we would probably have to leave early. This not only been a costly exercise but the service and communications has been appalling. It probably wont matter to anyone but I will not be using Viagogo again. My General Admission numbers are GA3115 and GA3116.