Good day, My sisters daughter bought tickets from you for her mothers 60 ht birthday. You did deduct the money from her credit card account and the bank confirmed you did not refund her, then you cancel the tickets. She also purchased plain tickets for her mother - in South African rand, the amount you deducted is a lot of money. Attached is a screen shot of the order ID and the amount that you deducted with your cancelled information. Since the fees has gone through please refund her, you have her banking details. She now does not have enough money to buy her mother a proper birthday present. If you want your customers to be polite as mentioned on your pop-up you should not take their money and then cancel their tickets. She saved hard for her money to buy those tickets. I could love to get feedback my e-mail address is: [protected]@gmail.com Regards, Carrol Esterhuizen