I have no dial tone coming into my home. That is a simple fact and it should be very simple to find a trouble reporting number and set up a service call. My complaint is about the process of getting attention to the issue. I have spent HOURS this afternoon trying to find out how to report this service issue, but that appears to be a DEEP SECRET! No matter how many ways I tried to find a number to call or a place to go to report this problem, I kept being told "to unplug my phones, go to the network interface to verify if I had dial tone there, blah, blah, blah" (which I've long since done! ) Then FINALLY I get a number to call, and the very last of at least 40 sales possibilities and at least 10 minutes, I am finally given the option to report a trouble. No wonder the poor service person who had to deal with me was ecstatic that I was able to be civil with her (ONLY with great restraint because it's NOT HER FAULT!) Verizon is NO LONGER the service company I once was proud to call my employer. They are clearly now in the mobile business and hoping everyone cancels their landlines. They do not care about service at all. I am more frustrated than I have been since the last time I had this same problem with my line.