I filed for a claim that went through Service Canada a few months ago, maybe around November, and once it started getting processed Service Canada told me that they couldnt proceed with my application beacuse my record of employment wasnt there. This was odd since I hadn't been with the company since July so they should have had ample time to submit my ROE. So I contacted their HR (what they call Peoples Services) and told them the issue and they said they already submitted it. My Record of Employment continued to not be in the system and I both called and emailed about the issue and they either would said it's already been submitted so theres no issue, ot that they would look into it. Eventually I couldnt even get into contact with anyone because my emails would go unanswered and I couldnt get through to someone when I called HR again. Service Canada had me explain the situation to them, and said that they would take over contacting Value Village to get my ROE. After a few weeks, I was informed by the woman working on my claim at Service Canada that Value Village still hadn't submitted it and would not give her a straight answer about the issue when talking to her. I am stuck, I tried to send a complaint about it to Customer Care and they redirected me back to People Services, which is the department ignoring my emails and calls and claiming they submitted by ROE when both me and Service Canada can see it hasnt been submitted. This whole thing has caused me great stress, and I just want them at this point to be held accountable for not doing something I assumed they were required to do.