I have shopped your stores for many years and am now boycotting your business. Years ago your reward program gave 30% off $100 purchase. You then changed it to 20% a $30 purchase. Now, 100 points gets you a $1 "reward". This is 1%. Really? Not only that, but a previous 20% reward I had in your system was removed after I asked the clerk if there was an expiry date on that to which I was told, no. I could use it any time. You pay almost nothing for the items you sell, and your prices for anything with a name brand or quality is getting ridiculously expensive. You pay far more for the implementation of your "rewards" program than you offer customers for shopping there. Corporate greed at it's finest. Just found out you are owned by Mal wart, (I do not shop there either). I will be letting everyone I know, to donate, shop at any other thrift shop. Saw a crappy electric guitar with a cool mural paint job, and the store priced it at $249. I let the manager know that many music stores sell a starter guitar(better than this one) with practice Amp, tuner, strap, cord, warranty and a return policy for about the same money. $279. She told me that she could not drop the price. To which I said, I am not buying it, I was trying to ensure some uninformed customer was not ripped off. I would have priced at $100 maximum. Not happy with your business practices and will not be a customer in the future.