On May 25, 2021 I placed an order with Amazon who shipped my package via UPS. I received several emails from UPS saying my package (Tracking # 1Z9X26000327838085) was scheduled for delivery to the United States Post Office located in Cayuga, TX 75832 where my PO Box is located. I later received emails that the package was "not deliverable" and that another attempt would soon be made. Seeing that the delivery attempt was done after the Cayuga Post Office closes at 1pm, I called UPS to let them know this and requested that the package be delivered BEFORE 1pm. The rep said she would get the info to the driver. Another delivery attempt was allegedly made, but again, it was made after 1pm so the package could not be delivered to post office personnel for them to place in my PO Box. I called UPS again, but I still didn't receive my package. On 6/14 I called UPS at [protected] to file a complaint, and was told corporate would call me within a day. No one called. On 6/17 I called UPS at [protected] to file another complaint and was told someone from corporate would call me within the hour. I still haven't received a call. UPS has now sent my package back to Amazon. After speaking to the Postmaster at Cayuga, I recently learned that since the regular UPS delivery driver for this area (Randall) has been on medical leave the other driver(s) seldom deliver the packages to the Cayuga Post Office before closing. The packages are often damaged after being on the UPS truck several days. Earlier this year, one of my packages was returned to sender because UPS didn't get the package to the Cayuga Post Office before closing. Last year when I requested that UPS deliver to my home address at ZIP 75751 instead of to my POB, the package was either left on my open gate or on the ground by the gate instead of being delivered to my doorstep. It would be very easy for the package to be stolen or blown away by the wind. Please take action to enforce prompt and professional delivery by your delivery driver(s) who are responsible for delivering to the 75832 and 75751 ZIP codes. I would also appreciate a professional phone call from UPS corporate within 24 hours regarding this letter. Thank you. Sincerely, Michelle Crye [protected]