On May 28 2021 I went to a Moncton New Brunswick Store number 314 to send a package to Ontario to a costumer but the package was damaged the costumer couldn't inspect the package because of the Covid restrictions the driver drop off the package when the driver left the customer approached the package and the package was damaged and he did not have a chance to Talk to the driver So he contact me and send me the pictures of the damage package and complained to me the goods were damage inside So I contact the store 314 in Moncton New Brunswick And I spoke to ( Ketan Shah ) On the phone and he told me he would look after this so I wait for two weeks didn't hear anything from him so I contact him again And he told me it takes a while before they will respond to us I ask him if he can send me something on email if the paperwork was done he responded he will but I did not receive anything from him so One week and a half past bye so I tried to contact (. Ketan shah ) and the was no answer or the lady answered the phone and she told me (Ketan Shah )was not in he will call me back so I didn't receive the phone call from him I decide to contact UPS customer service I give them the tracking number I explain to them what is happening and the answer was there is no claim have Been made So I Contact the store again and spoke to (Ketan Shah ) He sounds a little bit upset and he said he will do it and that was on June 29 a month later I don't think so it was handled right especially when I have insurance on the package and i spoke to him so many times And nothing has been resolved Since first week of July 2021 I tried to contact him on many occasion but there is no respond so I contact the UPS customer service again and provide them with Tracking number and the claim number and they told me the claim has been void I don't think so that's Far to me because nobody ever contact me at all To me that sounds a little bit fishy why did he wait for almost a month to make the claim or he could told me I have to do it myself none of that happened I had to replace half of the goods For Something what has been done On delivery between Moncton and Ontario I hope we can resolve this issue soon Thank you in advance Waldemar Dittrich My number is [protected] I am providing you with all the photos the way I dropped the box in UPS store 314 and the way the customer received it Tracking number is. 1Z9X165A2069409411 The claim number is C0057248009