9 Sep, 2021 → by ClaimboUser595358
My Paid for Warranty and UCC denied the claim
1
My Audi mechanic called United Car Care for me, stating that my engine was consuming oil and the compression in cylinder 3 was using 60% of my oil which is ultimately ruining my engine. The United Car Care adjuster/inspector told Audi that the engine would need to be torn down for him to see what was the cause of the fault. I emailed the person, [protected]@unitedcarcare.com, and he called me back stating the process of getting the claim approved is to tear down the engine. I authorized Audi to do this, because G. Fouts told me that was the only way to get the claim paid. After the engine was torn down, G. Fouts came back out, and almost instantaneously sent an email denying the claim, since it was a consumption claim. I contacted United Car Care and spoke with a person named Kevin. Kevin said "well the claim was denied because consumption is not covered, and the claim was presented to us as consumption" to which I asked "then why did your adjuster insist I tear down the engine then if he already knew it was consumption and that consumption is not covered?" That was on 9-8-21 at 4:04 pm and I was advised I would get a return call. So I have spent over $4000.00 on a warranty, which I have never filed a claim until now, and it is immediately denied after they cause me to have to pay $5200.00 for a tear down of my engine so they can knowingly deny the claim due to uncovered consumption claim. The worst, and this was purchased through Endurance Warranty, with the insurance being Mepco. A COMPLETE scam and waste of 9000.00.