I purchased a car through Toyota Financial, but BB&T bought out the loans so I ended up with this new bank. I registered with their online banking so that I could setup online payments for my auto loan. The website is clunky and confusing. I had to call the bank to get the auto payments setup because their website does not allow for auto payment setup. I finally paid off the car loan and the bank has not sent me my pink slip. I tried emailing them but the new Truist system will not let me login to my account. I called them and waited 31 minutes on hold only to get through to someone who could not hear me at all and hung up. To summarize my complaint, this bank is very disorganized and a true example of the failed corporate technocratic bureaucracy culture we have built for ourselves in the 21st century.