Your recent online interface changeover have taken online users a big step back in automation. I am online banking and system savvy. Both of these experiences were using a desktop. To pay 15 bills, as an example, it takes 48 additional key strokes than accomplishing the same with the former BB&T site. I've constructed a quick punch list of errors/issues I've encountered so far, feel free to contact me for that data. Note this is the analysis your IT folks should have done prior to swapping out the interface. This is fundamental stuff. If you are no better than this in your business processes, attention to detail and quality control, it is a bad sign of things to come. I will be shopping for a new bank.