I have applied for a refund for my cancelled flight at the first lockdown on August 2020 and I called the flight airlines 'Lufthansa' and they told me the money was sent to the company I booked from 'tripair' after so many emails I received this email but I didn't get the money nor an answer when I tried to contact them again. This was sent on November 26th, 2020 Cancellation/Refund When will I receive my refund? BB2 [protected] - LH - 17 Apr Dear passenger, We would like to inform you that the airline has authorized your refund application for the booking [protected] . The total amount to be refunded is 224.17 Eur. Our agency will initiate the refund process within the next 60 working days to the credit card used during the booking process. We apologize for the delay caused by Covid19 outbreak & we thank you for your patience during this time. Kind Regards, How would you rate my reply? Great Okay Not Good Kleio T. This email was sent to me on August 17th, 2020 Amendment Other AA5 [protected] - LH - 17 Apr Greetings from tripair, We would like to inform you that we have raised a refund application to the airline for your canceled flight, on your behalf. Reference code: [protected] Refund Application number: [protected] Due to Covid19 outbreak, most of the carriers respond with delay. As soon as we get the confirmation of the refund, we will initiate the process towards your end. Please note that this process may take up to 12 months, according to the airline guidelines. You can contact the airline directly using the Refund application number above. Thank you for your patience. Kleio Tzilve