We booked the hotel from travelocity and received the confirmation email. We booked in advance as it was Saturday and not so many hotels would be available. We fully trusted travelocity and believed our room would be secured, however when we went to the hotel we booked from travelocity at 10pm after sightseeing and tired looking for some rest, the hotel receptionist just told us there were no room available and he said he had already told Travelocity . We didn't even get informed by Travelocity even after the trip. Instead Travelocity just emailed and asked the feedback of the hotel. Since it was Saturday 10pm, we had hard time looking for a hotel to stay . We finally found the hotel available but it was terrible, we had to pay $100 more than we planned, waisted a couple hours looking for a new hotel and driving while we were very tired and it was almost midnight when we got to the new hotel. This experience was totally not acceptable and I think travelocity should have informed us if there was no room available.