In September of 2019 I purchased a VIP Unicorn Package for my nephew as a graduation gift. The purchase was charged on my credit card on 9/19/19 in the amount of $1561.70. The original concert date was July 21, 2020, but it was cancelled due to Covid. On Wednesday, July 1, 2020 I received a note saying do not worry your concert has been rescheduled for July 20, 2021. Having this information we planned a trip to the UK from August 25 - September 4, 2021. That way my nephew could attend the concert and go with us on our trip. We made the plans for the UK trip and all seemed fine. After making our plans and paying for the itinerary, the concert was once again rescheduled. This time to August 27, 2021. I went into the website to see about reselling the tickets, but the link is not available. I tried calling, but all inquiries are only accepted by email. I have sent several emails and get a standard response: Hello, Thanks for reaching out to us - we have received your email. We are extremely excited that live events are back and like you, can't wait to enjoy these experiences again. Please be aware that our wait times are longer than usual. Like many in our industry, we are increasing our staffing levels to meet demand. We appreciate your patience and understanding and will do our best to respond to you as soon as possible. In the meantime, feel free to check out our FAQs for answers to many of our most commonly asked questions. Please do not reply to this email as it will not reach a representative. Don't worry, we will answer your original email as soon as possible. My inquiries have included what I felt were very reasonable solutions including: 1. Reselling the tickets 2. Removing the VIP package (at a loss to me) and just selling the concert tickets. 3. Transferring the tickets to a friend or family member 4. Transferring the package to Seattle so my nephew could fly there immediately after our return from the UK and attend the Seattle concert. All of these ideas have been rejected supposedly because it is a VIP package. At this point we are not interested in the merchandise or the backstage tour, we would just like to be able to at least recoup some of the $1561.70 that was charged to us. I understand the pandemic has created turmoil in the entertainment industry and I am really trying to work with Ticketmaster on this before it gets too close to the date and all hope is lost. Had the original rescheduled date for July 20, 2021 been honored, we would have been fine. However, with the second date change it put us in a serious date conflict. I am attaching the correspondence responses I have received thus far. My request at this point is to be reimbursed for the package in its entirety for the amount of $1561.70. Thank you for your consideration. Michael Guevara [protected]@yahoo.com