I purchased a 20 count box of cigars and received a conformation order stating the order would include a box of 20. When the shipping conformation went out it stated 5 singles. I spoke with the store representative and she guaranteed the order would include a box of 20 count. Once I received the order it only contained a five pack. Thompson Cigars would not honor the 20 count order conformation email stating 20 count box or the verbal guarantee of the 20 count box. I will no longer do business with Thompson Cigars or anyone associated with this company.