31 Mar, 2021 → by ClaimboUser861448
Store #835 in Matteson IL.

2

I paid $1650 for repairs to my truck. It started out as an oil change on Thur. 3/18/21 and the Manager over heard my conversation about leaving out of town the weekend. After the oil change was finished he spotted out things that needed to be done like back drums and rotors, lower control arm and front wheel alignment and it was gonna cost $1500, so by me going out of town he said I needed it so I said ok because I wanted to be safe as well as my passengers, so he had me to Two $750 in-store gift cards, I guess to lock in the service since he didn't charge for the oil change at that time. I brought my car in that Am(I was there waiting for them to open) and mind you walked home 3 miles in the Cold and he called me at home with some good and bad news he ssid the bad is he couldn't get the bolts off the back so my car needed new ones and it was gonna be $150 more and the good is he wasn't going to charge me for that service in which I replied Yes. I walked back to the Store to retrieve my vehicle in which I gave them $150 more, as he was at the register supposedly giving me my receipt he said the register was acting up and it had erased the screen so could he Email me my receipt so by me thinking nothing of it I gave him my Email. My Family and I left out Sat. am for Wis. and 1 hr. into my trip my car cut off on me on the express way while I was driving and I manged to get over Safely. I immediately called the store and yes I was very upset and asked them what the F**k did they do to my truck!! He replied they didn't do anything to my motor. I was towed off the express way to a gas station. I tried for an hr getting a jump because the battery registered low the all of a sudden there was a loud BOOM and then it sounded like a truck with No muffler do I cut it off and it never started back up. The mechanic said it threw a rod. There was a Large whole underneath the motor. He asked when did I have an oil change and I said yesterday, he showed me the oil off the dip on his hand and he said see how this oil is brown and not clear and you see these little bubbles in it? that's how the motor blew they left air and the pressure blew it. You guys owe me a Motor! Meishelle Vaughn [protected]
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