We purchased a new service and we did not receive the Sim card with the device. We were then told that the Sim card will be too expensive to courier alone so we should buy one and then they will perform a Sim swop. One week later and nothing has been done. Numerous calls daily have been made and still nothing. The staff just push you from one person to the next because they are not trained on how to do their job, they show a don't care attitude. This is highly frustrating and we want to cancel this service!!!