I provided SW Transmission with Make, Model, Year, and VIN # of my car, as required by them to provide the correct transmission. They sent the wrong transmission, because the tranny mounts were completely different than my car. I contacted them. They wanted pics. I contacted them. Now they wanted my VIN # again. I contacted them with several emails. No response. The tranny they sent is sitting in my mechanic's shop. SW has not said when they will pick it up. They have not said they will refund the money I paid for the tranny I ordered. Cindy @ [protected], ext. 4005 neither responds to my emails, but consistently sends me to be put on hold on her supervisor's phone. I left a message for him and he didn't get back to me. I'm out $700, no running car, no communication, and no answer regarding my refund.