At our hotel Iberostar Tucan (Playa Del Carmen) on 02/22, we had an Expedia representative who tried multiple time to reach SuperShuttle hotline to setup our appointment to get them picking us up. She tried by different manner (cell phone #'s and WhatsApp contact) for several hours to reach them. We didn't get any feedback and we had to leave our hotel on our own to catch our flight. The Expedia representative called her boss who suggest us to use a taxi instead and make a claim for refund. Itinerary# is: [protected].