April 8th (3:00 AM EST) I pay my bill and the service is interrupted. The service is not restored within the timeframe that is supposed to be restored. On the message it states that the internet will be restored within 15 minutes and phone will be 4 hours. In April, it was not restored until 3 days later. Suddenlink sent 2 technicians to my home and it was not until the last technician came to my home that he called dispatch and they got "the flowers out of my wall". This caused me 2 full days of pay and we had an emergent situation with my 17 year old son due to his BG dropping dangerously low. Customer service is a joke and told me that I need to pay my bill on time and this would not happen (this was what was inferred by his conversation and tone).