The shortage of almond milk and how the staff handled situation. I'm a regular at starbucks, especially to the al Reef villas branch, Abu Dhabi. Last week I was informed that almond milk was not available upon ordering my usial almond latte due to the Covid related logistics problem. Yesterday (17 Sept21 9am), I again came and it was available. However, today I was informed again that it was not available anymore and yet, offered coconut milk as an alternative. I find it alittle of a nuisance for the absence of the almond milk for a prolonged period but not as bad as how the staff who was making my coffee has made the experience. As when I was waiting for my coffee to be made, I saw the Alpro Almond milk carton was quickly put back into the fridge, I mentioned to the staff (Ahmed) "you said you did not have the almond milk", his reply was "sorry, that is for another customer". I don't know who the other customer was, or why the staff kept the milk for him or if the milk was from him. 20 minutes later, he has made the coffee with almond milk and the transaction was made ofcourse after my order. But, from the service perspective, this is totally not acceptable because I did not know that the coffee can be booked in advance and the perception I had was that the staff had formed a preference system which for me, also a regular customer, is totally unacceptable. Yes, I know that this can happen but if it does happen, it should be done in a very discreet manner.