I have an hp laptop, because someone hacked into my laptop to peeping my files, so I took the hp laptop to staples located :23710 el toro road lake forest, ca 92630. Ask to reinstall window 10 system. But your staff replaced my 1tb hard drive with a 500gb hard drive. Gave me that a someone else's old toshiba hard drive and tell me it is the hard drive of my laptop. He lied. My hard drive absolutely nothing bad at all, and my hp laptop is a new model. I bought it less than 2 years. It only need reinstalling the software problems. Staples staff lied, more charge and stole my hard drive.