Hello, I purchased a computer for my daughter November of 2018. I also purchased the most expensive accidental coverage ($299). I was told it covered everything and she wouldn't loose school time because it would be taken care of at the store- repaired or replaced. I went to Staples where I purchased it (on DelPrado, Cape Coral FL) a month ago. The warranty is thru Nov 2021. The computer camera does not work, and the screen is cracked. I was told that you no longer work with ‘square trade- Allstate' so I have to work directly with them. It has been nothing but a hassle. I sent the computer last week, they said they just ‘received' it today. No guarantee how long it will take them. Meanwhile, we are having the worst time trying to get her online for school. I paid the huge fee to avoid this. I'm disappointed that this is how Staples is handling the situation. I cannot imagine buying another device at staples, and will absolutely tell everyone I know not to purchase an extended warranty, since you won't stand by it. Claim with Allstate: [protected] Deanna Fisher 623 SE 32nd Street Cape Coral, FL 33904