Purchased these tall leather boots which fell apart after less than 2 years of wear. The heels on both boots fell apart so I shipped to Canada return center and spent $30 on shipping. Customer service offered no repair whether under warranty or me paying for repair and instead shipped back the boots with a check list marked for not under warranty. I paid over $100 for these boots and expected to have better service. This return was processed by Columbia Sportswear. Definitely not worth the money and I'll never buy again from this manufacturer after the lack of customer service. I called to complain and the gentleman I spoke with said he didn't understand why they didn't offer any service and was totally useless.