1 Aug, 2019 → by ClaimboUser703294
opodo online travel agency
2
I used Skyscanner to source flight from Manchester to Stockholm. One option they offered was flights that could be booked with Opodo. Our return flight from Stockholm to Manchester was rescheduled to an earlier time, Opodo did not notify me of this, consequently I missed my flight. Norwegian Air managed to source me an alternative flight back to London Gatwick the next day. But I had to stay overnight in Stockholm airport and then I had to travel from London Gatwick to Manchester airport to collect my car. Obviously I have incurred additional expense because Opodo didn't notify me of the flight reschedule. I have contacted Opodo with several emails and telephone calls, but haven't made any progress in getting reimbursed for additional cost incurred. Opodo Customer service have been extremely difficult to deal with, they have promised to telephone me twice and failed to do so. Research recently has revealed that Opodo have a history of complaints and poor Customer service. Why does the Skyscanner organisation still promote Opodo on line travel services??