30 Apr, 2021 → by ClaimboUser361297
Gotogate
2
I purchased two flights from third party provider Gotogate, while at the same time paying extra for cancelation protection. Later I wished to cancel my booking so contacted the by email. I was told I needed to contact the airlines directly to cancel, which I tried to do. The airlines will not talk to anybody but the third party provider about my booking. Gotogate insist that I must do this and tried to get more money by claiming cancellation fees are required. I actually paid them £20 extra to make two phones calls to each of the airlines. They told me I would get a minimal cash amount back from one of the airlines which would actually be less than the cancellation cost. They didn't bother ringing the other airline. Plain and simply they avoid talking to the airline to extort money from you. Please ban this 3rd party provider from your platform. I will sleep better knowing this is hurting them in the pocket too.