my name is Dena Dellicompagni and on 1/30/2021 I went into Sherwin Williams 705630 Pottstown, PA and ordered 10 gallons of paint as there was a nice sale going on and I was going to be having a few rooms in my house painted in the next few weeks. After going back and forth with associate Brian about what kind of paint was needed I decided on ALL flat paint for my rooms as we were doing a kitchen, two story foyer, upstairs hallway, master bedroom (which has never been painted and still had the builders grade on the walls) and master bathroom (which has never been painted, has a vaulted ceiling with a lot of drywall damage that needed to be fixed). Brian and I spoke about possibly doing a stain in the bathroom but once he said that satin would show all the imperfections in the walls I decided that flat paint would be the better option. I ordered SW6386 Napery for my two story foyer, upstairs hallway AND master bathroom. I ordered a 5 gallon drum of it and another gallon just in case. Over the course of the next couple weeks my painters started painting. This past weekend on 2/27/21 they needed another gallon of the Napery as they were running low so I went in and associate Brian was there again, he looked up my file and gave me a gallon of Napery flat paint. Saturday night after it was all dry I noticed all sorts of roller marks and a difference of color. I spoke to my painter and I looked on my receipts and noticed a formula difference. I called the store today and spoke with associate Ed and found out that the reason for the formula difference was bc the extra gallon I received on 1/30/21 was a satin gallon not a flat, but it was the SW6286 Napery color. I spoke with Ed and he told me they would fix it and give me what I needed once the painter came and told me how many gallons would be needed to fix it. Well, then a little while later associate Brian who helped me originally on 1/30/21 and this past Saturday 2/27/21 called me and asked what happened. I explained to him that my painters were painting and needed another gallon and that after they were finished I noticed roller marks and the difference of color. He then ventured to tell me that the one gallon was a satin and that's why. I told him I did not order a satin and reminded him of our conversation about satin versus flat and that the same color was being used in 2 separate areas. He argued with me that my painters should have noticed it was satin. But how is that possible since the same color was being used in 2 areas? I had a 5 gallon drum of the paint in flat so why would I only buy a gallon of the satin? He continued to argue with me, telling me it was my painters fault and not his. He said he would never tell a customer to use flat paint in the bathroom. But I reminded him that he told me I would see imperfections so I decided to just go with the flat all around. He could not understand that the same color paint was being used in 2 areas so that is why the painters did not study the satin paint can. Brian was extremely rude, telling me that my painters were incompetent and that he could've made a purple paint in that can and asked if they would've noticed that. I told him of course they would because it would have been a different color. This was not a different color, it was the same color used in 2 different areas of my home, why would I get only one gallon of satin? Now I have no idea how many gallons we will need to correct it since I am sure they used the paint to touch up other areas because they had no clue one can was a satin finish. I am extremely disgusted with he level of customer service I received after spending almost $700 in that store. He offered to give me a gallon but said if touch ups are needed because the painters didn't read the can that's not his problem. But, I am sorry but it is his problem. Now I have to pay for more paint and pay my painters to come and fix it all because he gave me the wrong gallon. He then asked me why would he take the time to make the can of satin and put "bathroom" on the lid label if I wasn't using the satin. I told him because he made a mistake that's why. I feel very strongly that Sherwin Williams should pay for this to get fixed. Please feel free to call me at [protected] to get this resolved or email me at [protected]@gmail.com