Hi, My Name is James Oluwafemi from 13 A Havelock Avenue, Winnipeg, Canada, MB R2M 1H1, Phone number [protected]; Account Number [protected]. On May 3rd at about 435pm, I called the customer service of Shaw and requested for a Model that would contained more than 3 USBs so that I can connect my office computer using cable but was told that it would not be possible due to the type of Model that am using that can only contain only 2 USB. However, the woman I spoke with offered to rent a USB that is $15 monthly to me but I refused. Surprisingly, when I got my bill on May 11th, I discovered it was in excess and higher than normal. I called and discussed this issue but was told I requested for additional channel which I never did. I had called over and over but the customer services stated that I was not telling the truth and that it was me that added it. That it was not noted down that I called and discussed anything about internet connection. I explained that I do not have the option of being able to add any channel but would have to call in but they never believe me. I did call and when I asked them to investigate, I was told nothing can be done and that I need to pay the extra charges. I told them that after my call email was sent to me and I have the email dated May 3, 2021 at 6:35pm but they did not believe me. I spoke to Samira ID #WE2B and Patrice ID #WD2X and after spending 59mins and 30mins respectively, they stood their ground that I need to pay for the service I never requested for or use. I have to pay for their error. This is not fair. Yes the money may not be much but if we look into this critically that means they might have been billing others wrongly and people might have been paying for services they do not enjoy. I requested for their supervisor to escalate this case but they never gave me their supervisor's number or email. This is very wrong and I want you to use your good offices to look into this. I can be reached on [protected]; [protected]@gmail.com Thanks.